Fintech Marketing Solutions That Drive Real Results
With the rise of digital lending in India, fintech companies are increasingly relying on specialised BPO partners for collections and customer support. Excel Agencies, with 20 years of experience, trained agents, and proven recovery processes, helps fintech platforms improve recoveries, maintain strong customer relationships, and focus on growth with confidence in a competitive market.
When customers reach out with questions about loans, EMIs, or payments, they expect clear and quick help. Every call is handled with patience so the customer feels comfortable and understood.
Clear explanations of loan details and repayment schedules
Quick support for payment-related issues and complaints
Step-by-step guidance for completing payments without confusion
Help with billing concerns and account-related questions
Friendly and respectful communication, just like your own team
Outbound Call Services
Following up on payments is important, but the approach matters a lot. Calls are made at the right time with a polite tone, so customers don’t feel pressured.
Timely reminders before EMI due dates
Follow-ups with customers who miss payments
Support with recovering overdue amounts from pending accounts
Presents itself as members of your team, not First Credit Services.
Simple discussions to agree on repayment plans
Calls handled as per RBI guidelines and ethical practices
Rahul Sharma
We started working with Excel Agencies for collections, and it has been a smooth experience. Their team talks politely with customers and handles things well. We’ve noticed better recovery without any negative impact on our customer relationships.
Priya Mehta
What stands out for me is how calmly they handle everything. They don’t rush or push customers too much. At the same time, they still manage to get good results, which really helps us maintain a good balance.
Amit Verma:
Working with them has made things easier on our side. Their team understands the work and communicates clearly. It has reduced our workload, and now we can focus more on growing the business.
We have been doing this since 2004. We have worked with some of the biggest banks and NBFCs in India. We are not new to this. We know how borrowers think, how fintech portfolios work and what it takes to recover money without creating problems. That experience is what sets us apart.
We can usually start within a few days after understanding your process and data. Our team gets trained first, so when we begin, everything runs smoothly without confusion.
We handle both. We send early reminders to avoid delays and also manage overdue accounts. This helps reduce risk and keeps your collections under control from the start.
For BNPL accounts, we follow a simple calling plan. We remind customers early so payments don’t get delayed. This helps us manage a large number of accounts without calling too much again and again.
In first-party collections, we call customers your company. In a third party, we call it a separate agency. The first party works better for early-stage cases, while the third party is better for long-overdue accounts. We help you choose the right option.
